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Chapter
1
Student:
___________________________________________________________________________
1. Human
capital refers to the knowledge, skill, and ability of people and their
motivation to use them successfully on the
job.
True False
2. For
the average organization, employee costs (wages or salaries and benefits) are
under 10% of its total revenue.
True False
3. Staffing
is the process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organization's
effectiveness.
True False
4. Acquisition
activities involve external staffing systems that govern the initial intake of
applicants into the organization.
True False
5. Internal
staffing systems work in fundamentally different ways than external staffing
systems.
True False
6. Organizations
should attempt to eliminate all employee turnover if at all
possible.
True False
7. Employee
turnover does not represent a significant cost to most
organizations.
True False
8. Staffing
is more of a process than an event.
True False
9. Staffing
the organization requires attention to both the quantity and quality of people
brought into, moved within, and retained by the
organization.
True False
10. Staffing
systems exist primarily to fill specific vacancies, and are not closely linked
to overall organizational profitability and
growth.
True False
11. Quantity
or quality labor shortages can mean lost business opportunities, scaled-back
expansion plans, an inability to provide critical consumer goods and services,
and even threats to organizational
survival.
True False
12. Employee
shortages seldom require job reassignments or overtime for current
employees.
True False
13. When
the federal government needed to hire airport security screeners, applicants
started the process of getting a job with a structured interview and physical
ability test.
True False
14. Pfizer
has concluded that it cannot project what kind of talent it needs in the next
10 years and then select employees whose skills matched these long-range future
talent needs.
True False
15. The
process of acquiring, deploying, and retaining a workforce of sufficient
quantity and quality to create positive impacts on the organization's effectiveness
is called
________.
A. staffing
B. recruitment
C. selection
D. placement
16. Which
of the following statements is true regarding staffing?
A. The
organization is the only active player in the staffing process.
B. The
staffing process is composed of a series of interrelated parts including
recruitment, selection, decision making and job offers.
C. The staffing
process should only be viewed from the perspective of the individual (line)
manager.
D. None of the above
17. The
process that involves the placement of new hires on the actual job they will
hold is called
___________.
A. acquisition
B. deployment
C. retention
D. none
of the above
18. The
purpose of retention systems is to __________.
A. attract qualified
applicants to job openings in the organization
B. establish a good
person-job match
C. manage the flow of employees out of the
organization
D. establish a good person-organization match
19. Staffing
systems exist, and should ultimately be used, to
__________.
A. ensure that day-to-day operations run
smoothly
B. ensure that procedural, transactional, and routine activities
are accomplished
C. reduce costs regardless of the effects on quality or
quantity
D. contribute to the attainment of organizational goals such as survival,
profitability, and growth
20. The
quantity portion of the staffing definition means that organizations must be
concerned about staffing levels and their
adequacy.
True False
21. When
head count requirements exceed availabilities, the organization will be overstaffed.
True False
22. The
person/job match model says that jobs are characterized by their level of
qualifications and motivation.
True False
23. The
person/job match model says that individuals are characterized by their level
of qualifications and motivation.
True False
24. The
person/job match model states that it is more important to match job rewards to
individual motivations than to match job requirements to
KSAOs.
True False
25. Matching
concerns that involve the larger organization include organizational values,
new job duties, multiple jobs, and future
jobs.
True False
26. In
organizations where technology and globalization have caused jobs to change at
a rapid pace, person/organization match is more important than person/job
match.
True False
27. It
is usually wise to just focus on task and KSAO requirements when staffing,
because job requirements almost never extend beyond task and KSAO
requirements.
True False
28. The
three stages of entering an organization (in order) are selection, recruitment,
and employment.
True False
29. The
initial stage in the staffing system components model is
recruitment.
True False
30. The
recruitment stage of the staffing process involves identification and
attraction activities by both the organization and the
individual.
True False
31. The
selection stage of the staffing process emphasizes the assessment and
evaluation of job applicants.
True False
32. Self-selection
refers to employee decisions about whether to continue in or drop out of the
staffing process.
True False
33. Organizational
strategy usually dictates HR strategy, and HR strategy seldom has an impact on
organizational strategy.
True False
34. Support
activities for HR include legal compliance, planning, and job
analysis.
True False
35. Core
activities for HR include legal compliance, planning, and job
analysis.
True False
36. According
to the staffing quantity model, an organization will be __________ when
availabilities exceed requirements.
A. fully
staffed
B. understaffed
C. overstaffed
D. none of the above
37. The
staffing quantity model uses _________ to determine whether a condition of
being overstaffed, fully staffed, or understaffed exists.
A. projected
staffing requirements
B. projected staffing
availabilities
C. projected economic trends
D. A and B are both
needed
38. Which
of the following are portions of person-job match?
A. Jobs are
characterized by their requirements.
B. Jobs are characterized by their
embedded rewards.
C. Individuals are characterized by their level of
qualification and motivation.
D. All of the above.
39. Which
of the following statements is false regarding person-job
match?
A. Jobs are characterized by their requirements and embedded
rewards.
B. Individuals are characterized by their level of
qualification.
C. Organizational culture is an important aspect of
person-job match.
D. Individuals can be characterized by their motivation
levels.
40. The
person/job match model says that there must be a match between
_______.
A. job requirements with KSAOs and job rewards with
individual motivation
B. job requirements and individual
motivation
C. KSAOs and individual motivation
D. none of the above
41. Regarding
the person/job match model, _______.
A. staffing is only concerned
with the job requirements-KSAO portion of the match
B. job requirements
should be expressed in terms of only tasks involved and not KSAOs
C. It
applies only to tasks that have been identified and written down
D. none
of the above are correct
42. In
terms of the person/organization match ________.
A. the
"organization" includes only tasks to be performed that are written
down as part of the job description
B. attempts to match people to
organization values should not be made
C. there is a concern with the
"fit" of people to multiple jobs or future jobs
D. all of the
above are correct
43. Which
of the following matching concerns arise in person-organization
match?
A. values, new job duties, multiple jobs, and future
jobs
B. values, qualifications, and motivation
C. person, process,
and principle
D. all of the above are correct
44. The
staffing system components model says that the phases of the staffing process
occur in which order after the initial interaction between the applicant and
the organization?
A. selection, recruitment,
employment
B. recruitment, selection, employment
C. recruitment,
employment, selection
D. employment, recruitment, selection
45. According
to the overall staffing organizations model, one support activity is
________.
A. external staffing
B. job analysis
C. internal
staffing
D. labor relations
46. According
to the overall staffing organizations model, an example of a core staffing
activity is ______.
A. HR strategy and planning
B. job
analysis
C. internal recruitment
D. none of the above
47. According
to the overall staffing organizations model, HR and staffing strategy are
driven by _____________.
A. the mission, goals and objectives of the
organization
B. support activities
C. legal compliance
activities
D. all of the above are correct
48. Which
of the following is a part of the recruiting phase of the staffing
process?
A. drawing up job offers
B. completing application
blanks
C. developing and conducting job fairs
D. both A and C
49. Which
of these activities is most directly associated with the employment phase of
the staffing process?
A. screening job applications
B. deciding
on finalists for a job
C. advertising a job opening
D. evaluating the
results of a job aptitude test
50. Staffing
system management involves _________.
A. assessing applicant
qualifications
B. facilitating employee retention
C. guiding,
coordinating, controlling, and evaluating staffing activities
D. day-to-day
legal compliance activities
51. Sound
staffing strategy should always focus on acquiring employees who can hit the
ground running and be at peak performance the moment they
arrive.
True False
52. Small
and midsized organizations have increasingly turned to outsourcing as a way to
improve the quality of certain recruiting and hiring
processes.
True False
53. Organizations
choose to follow an internal staffing strategy if they want to cultivate a
stable, committed workforce.
True False
54. An
organization's core workforce is composed of workers who are used on an
as-needed, just-in-time basis.
True False
55. Some
organizations accept a certain level of turnover as inevitable and frequently
hire replacements to fill vacancies.
True False
56. Outsourcing
is when an organization sets up its own operations in another
country.
True False
57. Some
organizations understaff in order to avoid costly
layoffs.
True False
58. When
forced to choose between addressing short-term labor shortages and identifying
talent for the long term, most organizations focus on developing the long-term
concerns.
True False
59. A
person/organization match is likely to be more important than a person/job
match when jobs are poorly defined and
fluid.
True False
60. Examples
of job-specific KSAOs include flexibility and adaptability, ability to learn,
written and oral communication skills, and algebra/statistics
skills.
True False
61. An
active diversity strategy might be pursued as a way of acquiring workers who
can help identify products that might be received favorably by various segments
of the marketplace.
True False
62. A
_____________ staffing strategy would have an organization concentrate on
acquiring new employees who can "hit the ground
running."
A. pure acquisition
B. pure
development
C. lead system
D. lag system
63. The
___________ is composed of more peripheral workers who are used on an
as-needed, just-in-time basis.
A. core workforce
B. high
performance workforce
C. flexible workforce
D. none of the above
64. Outsourcing
is _________.
A. setting up operations in another
country
B. typically prohibited by law in most states
C. a strategy
that is being used less and less
D. moving a business process to another
vendor
65. Organizations
often __________ when they choose to ride out dips in demand for goods and
services or to stockpile
talent.
A. understaff
B. overstaff
C. attract
D. relocate
66. A
_____________ staffing strategy is when organizations decide to go to locations
where there are ample labor supplies.
A. transfer
system
B. relocate system
C. factional system
D. extrinsic
system
67. When
jobs are highly fluid, it is probably advisable for organizations to focus more
on:
A. person-job match
B. person-organization
match
C. recruiter-recruit match
D. dynamic equilibrium
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